Customer Care
Frequently Asked Questions
Find answers to common questions about our premium luggage,
shipping, and the Loure
experience.
Comparison
How does Loure compare to Rimowa?
Loure uses the same marine-grade 7075 aluminium as aerospace applications — the same standard Rimowa uses — but at a significantly more accessible price point. Loure also includes a lifetime warranty, Italian microfiber interior lining, and automatic silent-close handles as standard.
Materials
Is aluminium better than polycarbonate for luggage?
Yes, for those seeking ultimate durability and security. Aluminium cannot be slashed, offers a rigid frame that protects fragile items better than flexible polycarbonate, and features secure latch closures instead of vulnerable zippers.
Construction
What is marine-grade 7075 aluminium?
7075 is an aerospace and marine-grade aluminium alloy known for its incredible strength-to-weight ratio. It is significantly stronger than standard aluminium, making it the ideal material for luxury luggage that needs to withstand the rigours of modern travel.
Warranty
Does Loure offer a lifetime guarantee?
Yes. Every Loure suitcase comes with a lifetime warranty covering manufacturing defects in materials and workmanship for the original purchaser. We stand by the enduring quality of our craftsmanship.
Company
Is Loure a UK brand?
Yes, Loure is a UK-based premium luxury luggage brand. All customer care and operations are handled from our UK headquarters, and we offer complimentary next-working-day delivery on all UK orders.
Care
How should I clean my aluminium suitcase?
To clean the aluminium shell, use a soft, damp cloth with mild soap. Avoid abrasive cleaners or scouring pads, which can scratch the surface. Over time, aluminium will naturally develop a unique patina that tells the story of your travels.
Still have questions?
Contact Our Team