Get in Touch
Contact Us
We're here to help. Reach out and our team will be in touch within one business day.
Availability
Response Times
Our team is available Monday to Friday. We aim to respond to all enquiries within one business day. During peak periods, please allow up to two business days.
Based In
United Kingdom
Loure is a UK-based luxury luggage brand. All customer care is handled from our UK team. For international enquiries, email us and we'll respond in English.
Returns
Returns & Exchanges
To initiate a return or exchange, please email us with your order number and reason. View our full Returns & Exchanges policy for eligibility details.
Orders
Order Enquiries
For tracking updates, address changes, or order amendments, please contact us as soon as possible. We cannot modify orders once they have been dispatched.
Important Information
Order Processing & Shipping
Please allow 1–2 business days for order processing and fulfilment after purchase. This applies to all orders, including those placed with expedited shipping. You'll receive a shipping confirmation email with tracking information once your order is on its way.
During product launches and promotional periods, processing may take up to 3–4 business days due to high demand.
Transit times are estimated at checkout. Please note that we are unable to modify order contents or shipping methods after an order has been placed. Customers may edit their shipping address or cancel their order before it is fulfilled by contacting us promptly at support@loure.co.uk.